Inconsiderate
July 22nd, 2009 | Published in Daily Ride
One thing that really ticks me off is inconsiderate bus drivers. You know the kind. The ones that see you trying to cross the street to catch the bus, but simply turn their heads as they drive off.
Safety should be a concern as riders run to the bus thinking that they have been seen by the bus driver. If the driver is not looking in the direction of the patron and drives off, the patron could be seriously injured if he or she crosses the path of the bus. If the driver decides to leave, the customer is left standing in the heat or rain having to wait for another bus. This adds another 15 minutes to 45 minutes or even more to his or her ride. This is a serious customer service issue. One that Via Metropolitan Transit should be concerned with.
It seems that sometimes these drivers do this purposely. There is a saying, the rider waits for the bus, the bus doesn’t wait for the rider. What would their reaction be if the driver required assistance and was just told to hold on. If they went to discount tire and waited as everyone else got their tires but them. How would they feel?
I understand that some of these guys are running late and can’t wait for everyone, but please. I’ve seen many insances where the driver just doesn’t have any compassion. Too bad they’re too stupid to find other employment where they don’t have to serve anyone.
Honestly, Via Metropolitan Transit has to teach their drivers complete customer service, because even the poor who ride transit deserve some sort of dignity. They don’t need another person taking a crap on them.
Don’t get me wrong. Not every transit driver is a jerk. There are those who take pride in their job and treat everyone of their customers of with respect. That is the model that all Via drivers should adhere too. Respect your patrons. You never know when you are going to need their services and I guarantee, if you are at my mercy, I will hesitate to turn my head.
